If you are dissatisfied with your purchase for any reason, you may return it to AV Ace within 30 days of the purchase date, subject to the conditions and exclusions below.
Please read conditions below. If all conditions are not met, AV Ace reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. AV Ace can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Any merchandise returned to AV Ace. must have an RMA (Return Merchandise Authorization) number attached. Without this number the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RMA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
AV Ace is not responsible for personal data or items left in returned merchandise. AV Ace is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
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