AV Ace logo
Welcome, guest.
Log In/Register
 
Your Cart (0)
0 Items in cart
View Cart
MENU
  • Brands
  • Products
  • Fast Quote
  • phone(888) 955-5255Call Us
  • Live Chat
  • Support
  • Become A Dealer

Contact Us

Support Topics

  • Ordering

  • Payment Methods
  • International Orders
  • Sales Tax
  • Check Stock
  • Shipping

  • Shipping Details
  • Free Shipping
  • Military Shipping
  • Returns

  • 30-Day Return Policy
  • General

  • Order Status
  • Order Changes
  • Warranty
  • Become a Dealer
  • Terms and Conditions
  • FAQ

  • How can I check stock?
  • Is ordering secure?
  • How long does it take to receive custom ordered items?

30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to AV Ace within 30 days of the purchase date, subject to the conditions and exclusions below.

Please read conditions below. If all conditions are not met, AV Ace reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. AV Ace can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Return Procedures:

Any merchandise returned to AV Ace. must have an RMA (Return Merchandise Authorization) number attached. Without this number the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RMA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Limited Liability

AV Ace is not responsible for personal data or items left in returned merchandise. AV Ace is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

 

Return to Customer Support

AV Ace footer logo
Pro AV Distributor
1775 W. State St. #189
Boise, ID 83702 | Cage Code: 6DFH6
Office Hours: Mon - Fri 8-6 CST
(888) 955-5255   | Fax (888) 955-1788
Top Brands
  • Wyrestorm
  • Kramer Electronics
  • Liberty AV Solutions
  • Aurora
  • Hall Technologies
  • View All
Top Categories
  • Table Top Products
  • Control Systems
  • Switchers
  • Scalers
  • HDMI Adapters
  • View All
More Sites
  • Conference Room AV Equipment
  • Pop Up Outlets
  • Table Boxes
  • Contemporary Research HDTV
  • Classroom AV
Support
  • About Us
  • Return Policy
  • Help Center
  • Request a Return
  • Contact Us

AVace.com 2012-2022 ©

Scroll